感谢：
1. 西门；
2. symantec, ttian及网络其他；
事情：
1. 先是在计算机的“事件查看器”中，看到liveupdata应用程序提示（LiveUpdate could not process the update），不能解压包；
2. 在symantec的网页上搜索到该事件的资料，依提示安装最新版本的liveupdata；结果是liveupdata任务在“事件查看器”中有错误记录，且导致诺顿2003防病毒软件运行提示出错；
3. 通过系统的“添加、删除程序”删除诺顿2003；
4. 安装诺顿2006失败，提9999,171（Error: "(9999,171) The installation encountered an error and is unable to continue"）
5. 根据出错链接的网页，依步操作（SymNRT.exe等），仍然不能成功安装诺顿2006；
6. 尝试安装诺顿安全特警2005；提示出错，不能安装；
7. 再次尝试安装诺顿2006失败，提示前版本删除要求重启（之前已经重启系统）；
8. 再次尝试使用symNRT等symantec提供的软件删除旧版本；
9. 再次尝试安装诺顿2006，成功；
链接：
1. http://www.symantec.com
2. http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=796789&admit=-682735245+1139538527743+28353475
图1：“事件查看器”中标识ID为“56”事件，liveupdata出错；
图2：依symantec提示，手动更新产品组件；
图3：包括病毒定义库，可更新到最新日期产品；
图4：在“事件查看器”中，有norton WMI updata配置失败事件记录；
图5：安装最新版本的liveupdata程序，记录不能注册为系统的服务运行；
图6：删除诺顿2003后，安装诺顿2006不成功，图示安装程序在收集错误信息；
图7：安装诺顿网络特警2005后，再次尝试安装诺顿2006，提示须完成前版本的删除；
图8：根据symantec相应的出错信息，链接到技术支持网页：
图9：使用删除诺顿工具（SymNRT）进行旧版本的删除；
图10：安装新版本诺顿后，原事件ID56，不可识别内容；
如有兴趣，下面是三个安装(部分)日记（有删除信息）：
1. Norton AntiVirus 2006 2-9-2006 22h6m2s ，安装失败
Property(S): INSTALLLEVEL = 3
Property(S): SecureCustomProperties = INSTALLDIR
Property(S): _WiseDebugMode = 0
Property(S): WiseInitPrefix = Initializing
Property(S): StartupFolder = C:\Documents and Settings\All Users\「开始」菜单\程序\启动\
Property(S): ReinstallFileVersion = o
Property(S): USERNAME =
Property(S): INSTALLDIR = C:\Program Files\MSRedist\
Property(S): COMPANYNAME =
Property(S): System.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Ansi.3643236F_FC70_11D3_A536_0090278A1BB8 = C:\WINDOWS\system32\
Property(S): ApplicationUsers = AllUsers
Property(S): NetHoodFolder = C:\Documents and Settings\Administrator\NetHood\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\「开始」菜单\程序\
Property(S): AppDataFolder = C:\Documents and Settings\Administrator\Application Data\
Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\「开始」菜单\程序\管理工具\
Property(S): VersionNT = 501
Property(S): MaintenanceMode = Modify
Property(S): WinSxS = C:\WINDOWS\
Property(S): ProductLanguage = 1033
Property(S): INSTALLDIR1 = C:\Program Files\
Property(S): GAC = Z:\
Property(S): CommonFilesFolder = C:\Program Files\Common Files\
Property(S): TARGETDIR = Z:\
Property(S): ProfilesFolder = C:\WINDOWS\
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): Symantec = C:\Documents and Settings\All Users\Application Data\Symantec\
Property(S): WiseInitSpaceError = Could not create temporary file, not enough free temporary disk space. Please free up disk space and rerun this installation.
Property(S): WiseInitLangDefault = English,1033
Property(S): System.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8 = C:\WINDOWS\system32\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (3C:3C) [22:10:02:515]: Note: 1: 1724
MSI (s) (3C:3C) [22:10:02:515]: Product: Symantec -- Removal completed successfully.
MSI (s) (3C:3C) [22:10:02:515]: Cleaning up uninstalled install packages, if any exist
MSI (s) (3C:3C) [22:10:02:515]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer68c3.msi'
MSI (s) (3C:3C) [22:10:02:515]: MainEngineThread is returning 0
=== Logging stopped: 2006-2-9 22:10:02 ===
MSI (c) (78:88) [22:10:02:531]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (78:88) [22:10:02:531]: MainEngineThread is returning 0
=== Verbose logging stopped: 2006-2-9 22:10:02 ===
2. Norton Internet Security 2-10-2006 11h12m42s , 安装失败
Property(S): ReinstallFileVersion = o
Property(S): _WiseDialogTitleFontDefault = {&Arial8}
Property(S): _WiseDebugMode = 0
Property(S): WiseInitExistError = %s 版本 %s 已安装。必须先卸载现有的版本，再安装 %s 版本 %s。是否要卸载现有的 %s 版本？
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): WiseInitPrefix = 初始化
Property(S): INSTALLDIR = C:\Program Files\MSRedist\
Property(S): SecureCustomProperties = INSTALLDIR
Property(S): TempFolder = C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\
Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(S): PrintHoodFolder = C:\Documents and Settings\Administrator\PrintHood\
Property(S): WinSxS = C:\WINDOWS\
Property(S): GAC = D:\
Property(S): VersionNT = 501
Property(S): MaintenanceMode = 修改
Property(S): RecentFolder = C:\Documents and Settings\Administrator\Recent\
Property(S): TARGETDIR = D:\
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): PersonalFolder = C:\Documents and Settings\Administrator\My Documents\
Property(S): WiseInitLangDefault = SimplifiedChinese,2052
Property(S): WiseInitSpaceError = 无法创建临时文件，没有足够的临时可用磁盘空间。请释放磁盘空间，并重新运行该安装。
Property(S): WWWROOT = D:\
Property(S): Symantec = C:\Documents and Settings\All Users\Application Data\Symantec\
Property(S): FavoritesFolder = C:\Documents and Settings\Administrator\Favorites\
Property(S): System.3207D1B4_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.3207D1B4_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.3207D1B4_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): ANSI.7EBEDD68_AA66_11D2_B980_006097C4DE24 = C:\WINDOWS\system32\
Property(S): System.7EBEDD68_AA66_11D2_B980_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.7EBEDD68_AA66_11D2_B980_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.7EBEDD68_AA66_11D2_B980_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Ansi.3643236F_FC70_11D3_A536_0090278A1BB8 = C:\WINDOWS\system32\
Property(S): SystemFolder.3643236F_FC70_11D3_A536_0090278A1BB8 = C:\WINDOWS\system32\
Property(S): System.3CE1F932_C090_11D2_977B_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.3CE1F932_C090_11D2_977B_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.3CE1F932_C090_11D2_977B_006097C4DE24 = C:\WINDOWS\system32\
Property(S): System.51D569E2_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.51D569E2_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.51D569E2_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): SystemFolder.35210702_493B_42CA_BA13_865C5A8BDAC1 = C:\WINDOWS\system32\
Property(S): Redist.3207D1B9_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.3207D1B9_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): System.3207D1B9_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): System.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): System.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\system32\
Property(S): Redist.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): MS.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): System.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 = C:\WINDOWS\system32\
Property(S): PackageCode = {B7C61755-DB48-4003-948F-3D34DB8EAF69}
Property(S): ProductState = 5
Property(S): SYMSETUP = 1
Property(S): REMOVE = ALL
Property(S): CURRENTDIRECTORY = C:\Documents and Settings\桌面\诺顿网络安全特警2005简体中文版 by 小灰猪\诺顿网络安全特警2005简体版
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 2464
Property(S): PRODUCTLANGUAGE = 1033
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 3.01
Property(S): WindowsBuild = 2600
Property(S): ServicePackLevel = 2
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsVolume = C:\
Property(S): RemoteAdminTS = 1
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): Intel = 6
Property(S): PhysicalMemory = 512
Property(S): VirtualMemory = 1827
Property(S): AdminUser = 1
Property(S): LogonUser =
Property(S): UserSID = S-1-5-21-515967899-963894560-839522115-500
Property(S): UserLanguageID = 2052
Property(S): ComputerName =
Property(S): SystemLanguageID = 2052
Property(S): ScreenX = 1280
Property(S): ScreenY = 1024
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 11:14:21
Property(S): Date = 2006-2-10
Property(S): MsiNetAssemblySupport = 1.1.4322.573
Property(S): MsiWin32AssemblySupport = 5.1.2600.2180
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): Installed = 2004/10/15 15:09:46
Property(S): DATABASE = C:\WINDOWS\Installerc1fb.msi
Property(S): OriginalDatabase = C:\WINDOWS\Installerc1fb.msi
Property(S): UILevel = 2
Property(S): MsiUISourceResOnly = 1
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = D:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): REBOOT = ReallySupress
MSI (s) (A4:E8) [11:14:21:750]: Note: 1: 1724
MSI (s) (A4:E8) [11:14:21:765]: 产品：MSRedist -- 成功地完成删除。
MSI (s) (A4:E8) [11:14:21:765]: Cleaning up uninstalled install packages, if any exist
MSI (s) (A4:E8) [11:14:21:765]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installerc1fb.msi'
MSI (s) (A4:E8) [11:14:21:765]: MainEngineThread is returning 0
MSI (s) (A4:6C) [11:14:21:765]: Destroying RemoteAPI object.
MSI (s) (A4:98) [11:14:21:765]: Custom Action Manager thread ending.
=== 记录停止于：2006-2-10 11:14:21 ===
MSI (c) (A0:7C) [11:14:21:765]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A0:7C) [11:14:21:765]: MainEngineThread is returning 0
=== Verbose logging stopped: 2006-2-10 11:14:21 ===
3. Norton AntiVirus 2006 2-10-2006 11h36m24s , 安装成功
Property(S): SecureCustomProperties = INSTALLDIR
Property(S): DRM = 1
Property(S): _WiseDialogSuffix = Setup
Property(S): CostingComplete = 1
Property(S): INSTALLDIR = C:\Program Files\Norton AntiVirus\
Property(S): ProductLanguage = 1033
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): _WiseDialogTitleFontDefault = {&Arial8}
Property(S): FavoritesFolder = C:\Documents and Settings\Administrator\Favorites\
Property(S): StartupFolder = C:\Documents and Settings\All Users\「开始」菜单\程序\启动\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\「开始」菜单\程序\
Property(S): COMPANYNAME =
Property(S): MaintenanceMode = Modify
Property(S): WiseInitLangDefault = English,1033
Property(S): NAVLayout = Retail
Property(S): WiseInitAdminError = You must have administrator rights to run this installation. Please login as an administrator and re-run this installation.
Property(S): ROOTDRIVE = D:\
Property(S): ACTION = INSTALL
Property(S): MsiUISourceResOnly = 1
Property(S): UILevel = 2
Property(S): OriginalDatabase = E:\sowatose\NAV2006v12.0.0.94\NAV2006\Support\Help\Help.MSI
Property(S): DATABASE = C:\WINDOWS\Installerce8.msi
Property(S): VersionNT = 501
Property(S): Privileged = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 5.1.2600.2180
Property(S): INSTALLLEVEL = 3
Property(S): MsiNetAssemblySupport = 1.1.4322.573
Property(S): Date = 2006-2-10
Property(S): Time = 11:39:49
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 26
Property(S): ScreenY = 1024
Property(S): ScreenX = 1280
Property(S): SystemLanguageID = 2052
Property(S): ComputerName =
Property(S): UserLanguageID = 2052
Property(S): UserSID = S-1-5-21-515967899-963894560-839522115-500
Property(S): LogonUser =
Property(S): AdminUser = 1
Property(S): VirtualMemory = 1789
Property(S): PhysicalMemory = 512
Property(S): Intel = 6
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): RemoteAdminTS = 1
Property(S): WindowsVolume = C:\
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 2
Property(S): ProfilesFolder = C:\WINDOWS\
Property(S): WindowsBuild = 2600
Property(S): VersionMsi = 3.01
Property(S): VersionDatabase = 200
Property(S): CLIENTPROCESSID = 1100
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = E:\sowatose\NAV2006v12.0.0.94\NAV2006
Property(S): GAC = D:\
Property(S): REBOOT = ReallySupress
Property(S): SYMSETUP = 1
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {F727FB52-2667-453E-A2F9-514DC00E7F1B}
Property(S): NetHoodFolder = C:\Documents and Settings\Administrator\NetHood\
Property(S): SCSS = 0
Property(S): ALLUSERS = 1
Property(S): System16Folder = C:\WINDOWS\system\
Property(S): StartMenuFolder = C:\Documents and Settings\All Users\「开始」菜单\
Property(S): Symantec_Shared = C:\Program Files\Common Files\Symantec Shared\
Property(S): SOURCEDIR = E:\sowatose\NAV2006v12.0.0.94\NAV2006\Support\Help\
Property(S): AdvTools = C:\Program Files\Norton AntiVirus\AdvTools\
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SourceDir = E:\sowatose\NAV2006v12.0.0.94\NAV2006\Support\Help\
Property(S): SourcedirProduct = {34EEB1F5-E939-40A1-A6BA-957282A4B2C8}
Property(S): ProductToBeRegistered = 1
MSI (s) (C0:18) [11:39:49:140]: Note: 1: 1707
MSI (s) (C0:18) [11:39:49:140]: Product: Norton AntiVirus Help -- Installation operation completed successfully.
MSI (s) (C0:18) [11:39:49:140]: Cleaning up uninstalled install packages, if any exist
MSI (s) (C0:18) [11:39:49:140]: MainEngineThread is returning 0
MSI (s) (C0:DC) [11:39:49:140]: Destroying RemoteAPI object.
MSI (s) (C0:20) [11:39:49:140]: Custom Action Manager thread ending.
=== Logging stopped: 2006-2-10 11:39:49 ===
MSI (c) (4C:14) [11:39:49:140]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (4C:14) [11:39:49:140]: MainEngineThread is returning 0
=== Verbose logging stopped: 2006-2-10 11:39:49 ===